TERMS & CONDITIONS


Disclaimer

Please note that when you book a course you are agreeing to and are bound by our terms and conditions. 

We reserve the right to change these terms and conditions at any time. Any such changes will take effect from the moment they are posted on the website and it is your responsibility to check the terms and conditions each time you use this website and your continued use of the website will signify your acceptance of our latest terms and conditions. 

The content of this website and all information given to you by Vanilla Ink Jewellery School is for your general use and information only. We reserve the right to change any of our content at anytime. The provider is not liable for any use of the website or reliance on the content, not are they liable if the website is unavailable for any reason. Vanilla Ink Jewellery School Community Interest Company.

Registered address: Vanilla Ink Jewellery School CIC | Mercat House | 19 Argyle Court | The Hidden Lane | 1103 Argyle Street | Glasgow | G3 8ND 

Community Interest Company Number: 570661 

PAYMENTS

All transfers conducted through Vanilla Ink Jewellery School are handled through our website provider (squarespace) and transactions are made through Stripe, unless requested otherwise, to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.

If you would prefer to pay by cash, cheque, bank transfer or card machine please email hellovanillaink@gmail.com or call us on 0141 248 6461.

Once payments are made for any classes you will be emailed ahead of class to prepare you for the event. 

DELIVERY

Vanilla Ink ships anywhere in the UK by Royal Mail first class recorded delivery on all shop orders, therefore a signature will be required. If you do not collect your item from the post office within the time stipulated on the card and the item is returned to Vanilla Ink, we reserve the right to charge for re-postage. 

Please check your goods on delivery. If items arrive damaged/faulty please let us know within 3 days and arrange to post them back to us. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery. Please send items back via a signed for postal service for your own proof of delivery. This postage cost will not be reimbursed unless item is damaged/faulty.

If you have any questions about our delivery costs or delivery times to a specific country, or would like more information, contact- hellovanillaink@gmail.com or use the contact form on our website.

CANCELLATION POLICY

Should you need to cancel your place on any class, it must be done 1 week prior to the class start time to receive a full refund. If a place is cancelled less than a week before the start date of the class you will not be refunded.

All classes need a minimum of 4 people for it to run. If there are insignificant numbers, you will be notified at least 3 days before the start date to say that the class may not go ahead. In the event that a course is cancelled you will be offered a place on alternative course or issued a full refund.

COURSE REQUIREMENTS

We try to be inclusive as much as possible, however for making jewellery please note that you will require good use of your hands and eyesight. If you feel you have any impairments that might affect you or the class please contact Vanilla Ink Jewellery School prior to booking and we will do our best to find a class suitable and/or make special arrangements where possible.

All base metals, materials and tools are provided by Vanilla Ink Jewellery School. Should you wish to work in precious metals in any of our block classes, you will be advised on where to purchase the materials or you can purchase from Vanilla Ink at fair cost.

Health & Safety

You will be given correct and proper tuition on all tools and machinery. You will be advised to wear the correct protective gear where necessary. At all times in the Vanilla Ink Jewellery School instructions from the tutor must be followed. Failure to do so could result in injury to self or third party and could result in being asked to leave the premises permanently without a refund.

Any person considered to be under the influence of drink or drugs will not be allowed access to the Vanilla Ink Jewellery School and no refund will be offered under such circumstances. The Vanilla Ink Jewellery School will not tolerate any anti-social behaviour towards other persons and anyone acting in such a manner may be asked to leave without being refunded for their class.

Failure to adhere to the Vanilla Ink Jewellery School terms and conditions may result in being removed from the class without a refund.

GIFT VOUCHERS

Gift vouchers are available as either physical gift vouchers which are posted out, or as e-vouchers where a code is emailed to the customers inbox shortly after the purchase has been made.

If you would like to order a voucher code with a different sum than we currently offer, please get in touch and we will arrange a voucher code for you.

Our gift vouchers have a 12 month expiry date, from the date of purchase. Our gift vouchers can be used online, over the phone or in person. Our gift voucher codes can only be used once. Gift vouchers can be used on workshops, membership and merchandise. Gift vouchers cannot be exchanged for cash, or used after their expiry date.

COPYRIGHT

This website is owned and operated by Vanilla Ink Jewellery School CIC, Scotland, United Kingdom. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Vanilla Ink Jewellery School CIC, its authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Vanilla Ink Jewellery School CIC. All pieces made during our classes using our tools and materials in our workshop belong to Vanilla Ink Jewellery School CIC. We reserve the right to share, promote and advertise any jewellery created in our classes/sessions. All students are permitted to share their own creations with credit given to Vanilla Ink Jewellery School CIC. Students are permitted to take their creations away with agreement.

BESPOKE COMMISSIONS

Consultations for bespoke pieces are free. During the consultation, drawing and notes of your requested design and specifications will be made. Once you are happy with your final drawing and design specifications for your project, have confirmed via email that all details are correct, and that you are ready to go ahead, we can proceed with your order. A deposit is required before commencement of all bespoke projects and will vary depending on the budget of the final piece(s). The deposit is a percentage of the approximate final costing and will be confirmed when ordering. The deposit is non-refundable. You can expect to pay 20% if less than £1000 and upwards of 25% -50% if over £1,000. Your deposit paid will be deducted from the final balance due. Please note any quotes received are valid for 14 days from date of issue due to the fluctuations in metal prices. We do reserve the right to change a quote within this time frame is there is a change in metal prices, but this is a rare occurrence.

Once a drawing has been agreed on, the client has to honour this agreement. Vanilla Ink cannot be held accountable for any changes to personal views on reflection after work on the piece has commenced. Please note we will match the drawing as closely as possible when translated into your precious metal jewellery, but please bear in mind that any sketches are just an indication of how the finished jewellery will look- and because the jewellery is hand made and hand cut, some slight variations from the sketch and the final finished jewellery can occur.

Once an order for bespoke jewellery has been placed and deposit paid, we take this as acceptance of our terms and conditions on bespoke jewellery. No major changes can be made once you have confirmed the design and once you have paid, and your order cannot be cancelled or refunded. Any changes made to an order after acceptance of specifications and payment may incur a charge. No refunds will be given on any bespoke piece of jewellery at any time.

The final balance can be paid in full on completion of work, or split in two.

Alterations made after a bespoke piece has been received will incur an additional charge. Vanilla Ink will be happy to help but this will not be included in your original price.

If you’d like to discuss the practicality and wearability of your bespoke jewellery idea before proceeding, we’re more than happy to help. Please note, jewellery will tarnish over time.

By agreeing to go ahead with any bespoke piece, you accept these terms and conditions